Shipping And Returns
For in stock items that can ship same day, the order must be placed by 12pm. Orders placed after 12pm will be processed on the following business day.
- EXPRESS SHIPPING - A quick shipping method. This method offers Express Registered Shipping with your signature. For items $1000 or over we also include a insurance fee
- IN STORE PICK UP - You are more than welcome to pick up your items from our boutique located in Brunswick, Melbourne Victoria. Once your order is processed, we will contact you to arrange a pick up time that is convenient for you.
Once your order has been processed, delivery time is typically within 1-10 working days, excluding specially ordered items that are not available immediately in store. If your order is urgent, please ensure you list your wear date upon checkout and contact us so we may prioritise your order. For an additional fee we may have other delivery options to get your parcel to you as promptly as possible when you have a near upcoming wear date.
For Specially Ordered Items that are not available from our instore inventory, please note it can take up to 12-18 weeks for delivery. Rush orders for an additional fee are available in some instances and can take from 6-10 weeks for delivery plus shipping fee. Please contact our store to discuss delivery times.
WEBSITE STOCK AVAILABILITY
All items listed on our website are subject to availability from our instore inventory. We do strive in keeping adequate stock to fulfil all online purchases, however, from time to time certain items and sizes may be out of stock. If your item is out of stock, we will contact you with an estimated delivery time prior to proceeding with your order. If you would like to confirm if an item is available before placing an order, please feel free to contact us on 03 9381 4446.
SPECIAL ORDERED ITEMS
Special Orders are items that are not in stock however can be ordered in different sizes and colours to suit your occasion. The allocated size, colour and style cannot be changed or exchanged once your order has been processed. Please view our colour charts, size chart guide to confirm the information entered is correct as a special order cannot be changed once ordered.
We strive to ensure that you are happy with your purchase and as such encourage you to contact us with any questions you may have prior to purchasing. We kindly ask to choose carefully as we do not offer refunds in any circumstances, except in the case of faulty items. Please note: for all items that are on sale/clearance due to imperfections/discounted or discontinued cannot be returned for a refund, exchange or store credit note unless the item is faulty. Please do see our Size Guide to insure the correct size has been purchased. To avoid disappointment we also encourage you to contact us on 03 9381 4446 should you require assistance in selecting a size.
- Purchased wrong size or change of mind on purchase:
If you have purchased the wrong size or would like to exchange an item, we can offer you an exchange or credit note to the value of the items purchased, excluding delivery charges, in the following circumstances:
The products must be returned within 7 days of receipt: and
Item/s must be in original, undamaged packaging, be unworn, unused and with all tags and parts intact. If the product is deemed to be in used condition, it will be returned to you and you will be liable for all additional shipping costs.
- Specially ordered items cannot be returned or exchanged, in any circumstances.
If you would like to exchange the original item for an out of stock item and proceed with a special order an additional re-stocking fee, plus any associated freight charges, special order fees will apply. Subsequent delivery charges for all exchange items will apply.
PREPARING TO RETURN
If your item is not a specially ordered item and is eligible for return (as per conditions above), please ensure you follow the following steps where you would like to return the item:
1. To return an item, you will need to contact us via email at firstname.lastname@example.org or by phone (03) 9381 4446 strictly within 7 days of receiving your order.
2. We will issue you with a Return Authorization Number (“RAN”) and return address. Please do not return any item until you receive this authorization number as orders received without prior approval will not be accepted.
3. You will be responsible for costs to deliver the item back to Duchess Boutique and it is your responsibility to ensure that all returns are packaged so as to prevent damage in transit. We strongly encourage you to register your return parcel as we cannot take responsibility for items that are lost in transit. Where a tracking number is provided, please email this to us at email@example.com so we can expect the package.
4. Upon receipt of the package, we will contact you within 48 hours to discuss.
Credit notes are valid for 3 months from the date of issue. Credit notes will be to the value of the returned item/s, excluding delivery charges.